Dear DJI Dealer   -  
Here is your new Boston DJI Support Portal it replaces all former documents.

Actualized by 30.10.19 - Newest added and updated items are in blue.

If there are any problems with your DJI products, there are various ways to handle and find a solution.

On this portal you can also find info and help in the most frequent situations where you need to help your end-user.
We frequently update and actualize our PDF documents without notice.

NB: After clicking on your chosen PDF link please ALWAYS refresh your browser-window with the PDF so you don't get an old (cached) version but the newest updated. 

1.  DEALER Section:
What-To-Do when an End-user approaches a Dealer with a defect DJI product
.
Please respond to your customer with this or a similar attitude:
Despite accurate quality control, technical problems can not be avoided 100%.
We take your request very seriously and want to help as quickly as possible.
Our customers product and service satisfaction is our top priority.

 
DJI-RMA procedures for DEALERS Link to PDF-guidelines in English
TROUBLESHOOTING – check and find problem DJI-PRE repair check
DOA (max 14 days from purchase or activation)
WARRANTY  (max 2 years from purchase or activation)
BATTERIES (6 months or 1 year Warranty from purchase)
DJI RMA Dealer Guide
Tips and RMA Scenarios for Dealers
NB - DJI Battery Warranty Policy for DEALERS
OUT-of-WARRANTY repairs
 
DJI RMA Dealer Guide
Tips and RMA Scenarios for Dealers
FLY-AWAY (max 2 years from purchase or activation) FLY-AWAY  Dealer Guide
HOW to Export the Flight Record and Cached Video files FLIGHT Log and Video files Export Guide
HOW to register a product ONLINE at DJI/Support/Repair
 
DJI RMA Enduser Guide   (see pkt.1-3)
Video Tutorial  (audio in Swedish)
Registering a CAS by fill-out-and-print-the-GTS-form DJI_Global_Technical_Support_Form_Dealers
NB When using the DJI Dealer-System for RMA NB using DJI DealerSystem for RMA
NB When shipping (more than one) RMA products to DJI Ship DJI RMA products to the right address in NL
FREE LABELS provided by DJI in NL (Netherlands)
incl. DJI Label Policy (EU) & DJI Label Policy (Norway)
DJI RMA Dealer Guide
Tips and RMA Scenarios for Dealers
NB When asking BOSTON for a free shipping label FREE LABELS from Boston - Policy
TOLLFAKTURA only for shipments from Norway to EU

 
TOLLFAKTURA_Dealer to DJI-Nuth
TOLLFAKTURA_Dealer to DJI-Barendrecht
TOLLFAKTURA_Dealer to Boston in DK
What to do if Warranty is denied and the RMA has to be paid? RMA denied Warranty PI to pay DEALER guide
What can you expect to pay for a Out-of-Warranty Repair? Pricelist of DJI services and spareparts for repair
RYZE Tello TROUBLESHOOTING – check and find problem RYZE Tello drones DOA – Warranty – Out-of-Warranty
RYZE Tello AS-Policies - Live-Chat - Support - Contact
RYZE Tello PRE repair check
RYZE Tello RMA Procedures  (see pkt. 1)
RYZE Tello Policies & Support

2.  END-USER Section - For shortest Turn-Around-Time:
Dealer please copy and forward these PDFs  to the End-user to handle the case on his/her own.

 
RMA procedures for END-USERS Link to PDF-guidelines for end-users in English
TROUBLESHOOTING – check and find problem DJI-PRE repair check    or   RYZE Tello PRE repair check
DOA (max 14 days from purchase or activation)
WARRANTY  (max 2 years from purchase or activation)
OUT-of-WARRANTY repairs
BATTERIES (max 1 year from purchase or activation)
DJI RMA Enduser Guide
 
 
FLY-AWAY (max 2 years from purchase or activation) FLY-AWAY  Enduser Guide
HOW to Export the Flight Record and Cached Video files FLIGHT Log and Video files Export Guide
HOW to register a product ONLINE at DJI/Support/Repair DJI RMA Enduser Guide    (see pkt. 1-3)
Video Tutorial  (audio in Swedish)
Registering a CAS by fill-out-and -print-GTS-form DJI-GTS-form-blank-Enduser
What to do if Warranty is denied and the RMA has to be paid? RMA denied Warranty PI to pay ENDUSER guide
What can you expect to pay for a Out-of-Warranty Repair? Pricelist of DJI services and spareparts for repair
BATTERIES – LiPo & Li-Ion - 8 things you have to know ! Tip - Storing DJI batteries over a longer period
BATTERIES – Mavic 2 latest FW update w new functions Tip - Mavic 2 Battery Safety Mechanisms
BATTERIES – TB50 & TB55 solved issues & NEW Guidelines Tip - TB50 & TB55 Battery FW Update & Guidelines
BATTERIES – flying in cold surroundings -  need to know ! Tip - Flying in the Cold
Need to solve a DJI problem within a few minutes Tip - How to DJI ONLINE CHAT by browser
For technical support (For Mavic series, Spark, Inspire series, Osmo series, Phantom 3 series and Phantom 4 series only) Please click here
 

3. Useful INFO & TIPs for Dealers
 
Subject Links & PDF-guidelines in English
DJI After-Sales Service Policy https://www.dji.com/dk/service/policy
BATTERIES (6 months or 1 year Warranty from purchase) NB - DJI Battery Warranty Policy for DEALERS
BATTERIES – LiPo & Li-Ion 8 things you have to know ! Tip - Storing DJI batteries over a longer period
BATTERIES – Mavic 2 latest FW update w new functions Tip - Mavic 2 Battery Safety Mechanisms
BATTERIES – TB50 & TB55 solved issues & NEW Guidelines Tip - TB50 & TB55 Battery FW Update & Guidelines
BATTERIES – flying in cold surroundings - need to know ! Tip - Flying in the Cold
SN - Has this SN a DJI Care?  & How long remaining  time ? https://repair.dji.com/en/djicare/coverage
SN - Is this SN activated ? ( and when ? ) Ask in a mail to ff@boston.dk
SN - Is this SN a Boston import ? Ask in a mail to ff@boston.dk
HOW to AVOID repair delays and warranty rejections    Tip - How to avoid delays and warranty rejections
STATUS on a Repair or DOA at DJI? put in your DJI CAS-No https://repair.dji.com/en/support/RepairTrace
SPARE PARTS & Accessories - Not found in our stock ? Look if you can find them here - 1-2 days delivery
 
Hotline and DJI Support for Dealers Link to Chat-site - Mail - Tlf.
DJI Online Support – different options of contact Online Support: http://www.dji.com/support#after 
DJI Online CHAT by browser
For technical support (For Mavic series, Spark, Inspire series, Osmo series, Phantom 3 series and Phantom 4 series only)
How to DJI ONLINE CHAT by browser
Please click here
DJI Support EU Mail: support.nl@dji.com    Tlf: +31 20 654 5202
Boston DJI Support v/ Fritz Feichtinger CTO  Mail: ff@boston.dk               Tlf: +45 4810 4874
 
 4. MARKETING Material for Dealers
 
Subject Links & PDF-guidelines in English
PRODUCT  tutorials – FAQ – specs – updates – online chat Tip - A quick way to find help for DJI products online
TERMS & most used Abbreviations for drones Tip - Terms and Abbreviations for drones
National Rules for flying drones legally       DK Droneregler Illustrated Q-Guide & Link to Website
COMPARE DJI CARE vs DJI CARE Refresh DJI CARE Overview - Difference & How to activate
COMPARE all DJI Enterprise Platforms & Payloads DJI_EP-Portfolio online xls-sheet  /  PDF-printable sheet
DJI Enterprise Dealer Training   Mail: ff@boston.dk