DJI Support Portal
Dear DJI Dealer
Actualized by 20.01.21 - Newest added and updated items are in green.
If there are any problems with your DJI products, there are various ways to handle and find a solution.
On this portal you can also find info and help in the most frequent situations where you need to help your end-user.
We frequently update and actualize our PDF documents without notice.
NB: After clicking on your chosen PDF link please ALWAYS refresh your browser-window with the PDF so you don't get an old (cached) version but the newest updated.
1. DEALER Section:
What-To-Do when an End-user approaches a Dealer with a defect DJI product.
Please respond to your customer with this or a similar attitude:
Despite accurate quality control, technical problems can not be avoided 100%.
We take your request very seriously and want to help as quickly as possible.
Our customers product and service satisfaction is our top priority.
| DJI-RMA procedures for DEALERS | Link to PDF-guidelines in English |
| TROUBLESHOOTING – check and find problem | DJI-PRE repair check |
| DOA (max 14 days from purchase or activation) WARRANTY (max 2 years from purchase or activation) BATTERIES (6 months or 1 year Warranty from purchase) |
DJI RMA Dealer Guide Tips and RMA Scenarios for Dealers NB - DJI Battery Warranty Policy for DEALERS |
| OUT-of-WARRANTY repairs |
DJI RMA Dealer Guide Tips and RMA Scenarios for Dealers |
| FLY-AWAY (max 2 years from purchase or activation) | FLY-AWAY Dealer Guide |
| HOW to Export the Flight Record and Cached Video files | FLIGHT Log and Video files Export Guide |
| HOW to register a product ONLINE at DJI/Support/Repair |
DJI RMA Enduser Guide (see pkt.1-3) Video Tutorial (audio in Swedish) |
| Registering a CAS by fill-out-and-print-the-GTS-form | DJI_Global_Technical_Support_Form_Dealers |
| NB When using the DJI Dealer-System for RMA | NB using DJI DealerSystem for RMA |
| NB When shipping (more than one) RMA products to DJI | Ship DJI RMA products to the right address in NL |
| FREE LABELS provided by DJI in NL (Netherlands) incl. DJI Label Policy (EU) & DJI Label Policy (Norway) |
DJI RMA Dealer Guide Tips and RMA Scenarios for Dealers |
| NB When asking BOSTON for a free shipping label | FREE LABELS from Boston - Policy |
| TOLLFAKTURA only for shipments from Norway to EU |
TOLLFAKTURA_Dealer to DJI-Nuth TOLLFAKTURA_Dealer to DJI-Barendrecht TOLLFAKTURA_Dealer to Boston in DK |
| What to do if Warranty is denied and the RMA has to be paid? | RMA denied Warranty PI to pay DEALER guide |
| What can you expect to pay for a Out-of-Warranty Repair? | Pricelist of DJI services and spareparts for repair |
| RYZE Tello TROUBLESHOOTING – check and find problem RYZE Tello drones DOA – Warranty – Out-of-Warranty RYZE Tello AS-Policies - Live-Chat - Support - Contact |
RYZE Tello PRE repair check RYZE Tello RMA Procedures (see pkt. 1) RYZE Tello Policies & Support |
2. END-USER Section - For shortest Turn-Around-Time:
Dealer please copy and forward these PDFs to the End-user to handle the case on his/her own.
| RMA procedures for END-USERS | Link to PDF-guidelines for end-users in English |
| TROUBLESHOOTING – check and find problem | DJI-PRE repair check or RYZE Tello PRE repair check |
| DOA (max 14 days from purchase or activation) WARRANTY (max 2 years from purchase or activation) OUT-of-WARRANTY repairs BATTERIES (max 1 year from purchase or activation) |
DJI RMA Enduser Guide |
| FLY-AWAY (max 2 years from purchase or activation) | FLY-AWAY Enduser Guide |
| HOW to Export the Flight Record and Cached Video files | FLIGHT Log and Video files Export Guide |
| HOW to register a product ONLINE at DJI/Support/Repair | DJI RMA Enduser Guide (see pkt. 1-3) Video Tutorial (audio in Swedish) |
| Registering a CAS by fill-out-and -print-GTS-form | DJI-GTS-form-blank-Enduser |
| What to do if Warranty is denied and the RMA has to be paid? | RMA denied Warranty PI to pay ENDUSER guide |
| What can you expect to pay for a Out-of-Warranty Repair? | Pricelist of DJI services and spareparts for repair |
| BATTERIES – LiPo & Li-Ion - 8 things you have to know ! | Tip - Storing DJI batteries over a longer period |
| BATTERIES – Mavic 2 latest FW update w new functions | Tip - Mavic 2 Battery Safety Mechanisms |
| BATTERIES – TB50 & TB55 solved issues & NEW Guidelines | Tip - TB50 & TB55 Battery FW Update & Guidelines |
| BATTERIES – flying in cold surroundings - need to know ! | Tip - Flying in the Cold |
| Need to solve a DJI problem within a few minutes | Tip - How to DJI ONLINE CHAT by browser |
| For technical support (For Mavic series, Spark, Inspire series, Osmo series, Phantom 3 series and Phantom 4 series only) | Please click here |
3. Useful INFO & TIPs for Dealers
| Subject | Links & PDF-guidelines in English |
| DJI After-Sales Service Policy | https://www.dji.com/dk/service/policy |
| BATTERIES (6 months or 1 year Warranty from purchase) | NB - DJI Battery Warranty Policy for DEALERS |
| BATTERIES – LiPo & Li-Ion 8 things you have to know ! | Tip - Storing DJI batteries over a longer period |
| BATTERIES – Mavic 2 latest FW update w new functions | Tip - Mavic 2 Battery Safety Mechanisms |
| BATTERIES – TB50 & TB55 solved issues & NEW Guidelines | Tip - TB50 & TB55 Battery FW Update & Guidelines |
| BATTERIES – flying in cold surroundings - need to know ! | Tip - Flying in the Cold |
| SN - Has this SN a DJI Care? & How long remaining time ? | https://repair.dji.com/en/djicare/coverage |
| SN - Is this SN activated ? ( and when ? ) | Ask in a mail to ff@boston.dk |
| SN - Is this SN a Boston import ? | Ask in a mail to ff@boston.dk |
| HOW to AVOID repair delays and warranty rejections | Tip - How to avoid delays and warranty rejections |
| STATUS on a Repair or DOA at DJI? put in your DJI CAS-No | https://repair.dji.com/en/support/RepairTrace |
| SPARE PARTS & Accessories - Not found in our stock ? | Look if you can find them here - 1-2 days delivery |
| Hotline and DJI Support for Dealers | Link to Chat-site - Mail - Tlf. |
| DJI Online Support – different options of contact | Online Support: http://www.dji.com/support#after |
| DJI Online CHAT by browser For technical support (For Mavic series, Spark, Inspire series, Osmo series, Phantom 3 series and Phantom 4 series only) |
How to DJI ONLINE CHAT by browser Please click here |
| DJI Support EU | Mail: support.nl@dji.com Tlf: +31 20 654 5202 |
| Boston DJI Support v/ Fritz Feichtinger CTO | Mail: ff@boston.dk Tlf: +45 4810 4874 |
4. MARKETING Material for Dealers
| Subject | Links & PDF-guidelines in English |
| PRODUCT tutorials – FAQ – specs – updates – online chat | Tip - A quick way to find help for DJI products online |
| TERMS & most used Abbreviations for drones | Tip - Terms and Abbreviations for drones |
| COMPARE DJI CARE vs DJI CARE Refresh | DJI CARE Overview - Difference & How to activate |
| COMPARE all DJI Enterprise Platforms & Payloads | DJI_EP-Portfolio online xls-sheet / PDF-printable sheet |
| DJI Enterprise Dealer Training, Webinars, Workshops etc | Mail: ff@boston.dk |
| DJI Enterprise Marketing Portal | Website Click here: require password here: ff@boston.dk |
5. Drone EU REGULATIONS for legal flying - valid from 01.01.2021
| Subject | Links to websites |
| Drone Classes + EU rules before + after 2023 | EASA-EU rules Overview site Rules before & after 2023 in 2 tabels on 1 PDF |
| NEW EU Drone Rules for hobby and recreational purpose | All info in one Website - incl. Explaining Video |
| NEW EU Drone-Rules for professional operators and dronepilots | All info in one Website - incl. Explaining Video |
| EU National Rules, exceptions, education, insurance, etc. | Individual info: Click on flag for desired country |
| NEW National EU Drone-Rules in the Nordics | click on your country DK - NO - SE - FI |
| Where to Register Drone Operators and Pilots | click on your country DK - NO - SE - FI |
| Online Education for A1/A3 | click on your country DK - NO - SE - FI |
