We are sorry that you have experienced problems with your ECOFlow product.
Please always encourage the end user to save all packaging, according to the sticker found inside the outer box as shown below.
We want you to have the best service possible, so, therefore, we have made these guidelines in corporation with EcoFlow.
Please report the problem with your product directly to EcoFlow EU by email, firstname.lastname@example.org, and please 'cc' those two email addresses as well: email@example.com and firstname.lastname@example.org for information.
It is essential that you elaborate as much as possible on the failure description, so please attach pictures or videos if you have any, to make it as easy as possible for the technical staff at EcoFlow EU to assist with the problem. Sometimes a problem can be solved by updating the firmware or maybe just exchanging a cable, etc., so the product does not necessarily need to be shipped back for exchange or repair. Please write in English only.
As soon as the technical staff at EcoFlow has assessed the problem, they will return to you with a solution, either an easy fix like mentioned before with a firmware update or cable replacement, or shipping the product back to the EcoFlow service center in Germany.
Please include the RMA / service number received from EcoFlow in all correspondence regarding your repair case.
You will receive a free shipping label directly from EcoFlow to return the defective unit to the service center in Germany.
In case you have any questions, please contact us at email@example.com
Boston Group RMA Team.