Dear DJI Dealer

Here is your Boston DJI Support Portal it replaces all former documents.
Actualized by 03.03.22 - Newest added and updated items are in green.

If there are any problems with your DJI products, there are various ways to handle and find a solution.

On this portal you can also find info and help in the most frequent situations where you need to help your end-user.
We frequently update and actualize our PDF documents without notice.

NB: After clicking on your chosen PDF link please ALWAYS refresh your browser-window with the PDF so you don't get an old (cached) version but the newest updated. 

1.  DEALER Section:
What-To-Do when an End-user approaches a Dealer with a defect DJI product
.
Please respond to your customer with this or a similar attitude:
Despite accurate quality control, technical problems can not be avoided 100%.
We take your request very seriously and want to help as quickly as possible.
Our customers product and service satisfaction is our top priority.

 
Hotline and DJI Support for Dealers
 
In urgent cases please use the DJI contact options in Section 3. Useful Info & Tips below.
 
DJI-RMA procedures for DEALERS Link to PDF-guidelines in English
TROUBLESHOOTING – check and find problem DJI-PRE repair check
DOA (max 14 days from purchase or activation)
WARRANTY  (max 2 years from purchase or activation)
BATTERIES (6 months or 1 year Warranty from purchase)
DJI RMA Dealer Guide
Tips and RMA Scenarios for Dealers
NB - DJI Battery Warranty Policy for DEALERS

 
OUT-of-WARRANTY repairs
 
DJI RMA Dealer Guide
Tips and RMA Scenarios for Dealers
FLY-AWAY (max 2 years from purchase or activation) FLY-AWAY  Dealer Guide
 
HOW to Export the Flight Record and Cached Video files FLIGHT Log and Video files Export Guide
 
HOW to register a product ONLINE at DJI/Support/Repair
 
DJI RMA Enduser Guide   (see pkt.1-3)
Video Tutorial  (audio in Swedish)
 
Registering a CAS by fill-out-and-print-the-GTS-form DJI_Global_Technical_Support_Form_Dealers
NB When using the DJI Dealer-System for RMA NB using DJI DealerSystem for RMA
NB When shipping (more than one) RMA products to DJI Ship DJI RMA products to the right address in NL
 
FREE LABELS provided by DJI in NL (Netherlands)
incl. DJI Label Policy (EU) & DJI Label Policy (Norway)
DJI RMA Dealer Guide
Tips and RMA Scenarios for Dealers
 
NB When asking BOSTON for a free shipping label FREE LABELS from Boston - Policy
TOLLFAKTURA only for shipments from Norway to EU

 
TOLLFAKTURA_Dealer to DJI-Nuth
TOLLFAKTURA_Dealer to DJI-Barendrecht
TOLLFAKTURA_Dealer to Boston in DK
 
What to do if Warranty is denied and the RMA has to be paid? RMA denied Warranty PI to pay DEALER guide
 
What can you expect to pay for a Out-of-Warranty Repair? Pricelist of DJI services and spareparts for repair
 
RYZE Tello TROUBLESHOOTING – check and find problem RYZE Tello drones DOA – Warranty – Out-of-Warranty
RYZE Tello AS-Policies - Live-Chat - Support - Contact
RYZE Tello PRE repair check
RYZE Tello RMA Procedures  (see pkt. 1)
RYZE Tello Policies & Support

 

2.  END-USER Section - For shortest Turn-Around-Time:
Dealer please copy and forward these PDFs  to the End-user to handle the case on his/her own.

 
RMA procedures for END-USERS Link to PDF-guidelines for end-users in English
TROUBLESHOOTING – check and find problem
 
DJI-PRE repair check    or   RYZE Tello PRE repair check
DOA (max 14 days from purchase or activation)
WARRANTY  (max 2 years from purchase or activation)
OUT-of-WARRANTY repairs
BATTERIES (max 1 year from purchase or activation)
DJI RMA Enduser Guide

 
 
FLY-AWAY (max 2 years from purchase or activation) FLY-AWAY  Enduser Guide
HOW to Export the Flight Record and Cached Video files FLIGHT Log and Video files Export Guide
HOW to register a product ONLINE at DJI/Support/Repair
 
DJI RMA Enduser Guide    (see pkt. 1-3)
Video Tutorial  (audio in Swedish)
Registering a CAS by fill-out-and -print-GTS-form DJI-GTS-form-blank-Enduser
What to do if Warranty is denied and the RMA has to be paid?
 
RMA denied Warranty PI to pay ENDUSER guide
What can you expect to pay for a Out-of-Warranty Repair?
 
Pricelist of DJI services and spareparts for repair
BATTERIES – LiPo & Li-Ion - 8 things you have to know !
 
Tip - Storing DJI batteries over a longer period
BATTERIES – Mavic 2 latest FW update w new functions Tip - Mavic 2 Battery Safety Mechanisms
BATTERIES – TB50 & TB55 solved issues & NEW Guidelines Tip - TB50 & TB55 Battery FW Update & Guidelines
BATTERIES – flying in cold surroundings -  need to know ! Tip - Flying in the Cold
Need to solve a DJI problem within a few minutes Tip - How to DJI ONLINE CHAT by browser
For technical support (For Mavic series, Spark, Inspire series, Osmo series, Phantom 3 series and Phantom 4 series only) Please click here
 
 

3. Useful INFO & TIPs for Dealers
 
Subject Links & PDF-guidelines in English
DJI After-Sales Service Policy https://www.dji.com/dk/service/policy
BATTERIES (6 months or 1 year Warranty from purchase) NB - DJI Battery Warranty Policy for DEALERS
 
BATTERIES – LiPo & Li-Ion 8 things you have to know ! Tip - Storing DJI batteries over a longer period
 
BATTERIES – Mavic 2 latest FW update w new functions Tip - Mavic 2 Battery Safety Mechanisms
 
BATTERIES – TB50 & TB55 solved issues & NEW Guidelines Tip - TB50 & TB55 Battery FW Update & Guidelines
BATTERIES – flying in cold surroundings - need to know ! Tip - Flying in the Cold
 
SN - Has this SN a DJI Care?  & How long remaining  time ? https://repair.dji.com/en/djicare/coverage
 
SN - Is this SN activated ? ( and when ? ) Ask in a mail to ff@boston.dk
SN - Is this SN a Boston import ? Ask in a mail to ff@boston.dk
HOW to AVOID repair delays and warranty rejections Tip - How to avoid delays and warranty rejections
 
STATUS on a Repair or DOA at DJI? put in your DJI CAS-No https://repair.dji.com/en/support/RepairTrace
 
SPARE PARTS & Accessories - if Not found in our HQ stock ? Look if you can find them here - 1-2 days delivery
 
 
Hotline and DJI Support for Dealers How to do/contact overview:

Chat/Phone:
simple/normal daily business requests, like: Send Back Unrepaired, No-Fault-Found-Feedback, Quotation, status, quick technical questions where help is needed, update a (repair)-case with further information

CHAT: open the link https://www.dji.com/cz/support?site=brandsite&from=nav ,
scroll down to “Other Support Option” + click at “Online Support” + follow the instructions

PHONE EUROPE (GERMAN): +49 (0) 9771 - 906 990       Mon-Fri 8:00AM - 5:00PM (GMT+1)
PHONE EUROPE (ENGLISH): +31 20 654 5202                 Mon-Fri 9:00AM - 5:00PM (GMT+1)
 
E-MAIL:
complicated cases, escalated cases, non-daily-business-requests
à support.eu@dji.com  or support.ge@dji.com  
Invoice requests à info.europe@dji.com  
 
GKAS-E-MAIL:
placed GKAS-orders, special cases, GKAS related stuff which needs to be discussed with your GKAS-contact Patrick or Corinna:  dealer.de@dji.com 
 
With this we hope we can reduce the Email requests for our DJI Support and can provide you a faster service without long waiting time, as the turnaround time from receiving and solving your Chat/Phone request will only take some minutes – instead of hours or days like you do have for E-mails/Tickets
 
BOSTON DJI Support v/ Fritz Feichtinger CTO.   E-Mail: ff@boston.dk     Tlf: +45 4810 4874
 
 4. MARKETING Material for Dealers
 
Subject Links & PDF-guidelines in English
PRODUCT  tutorials – FAQ – specs – updates – online chat Tip - A quick way to find help for DJI products online
TERMS & most used Abbreviations for drones Tip - Terms and Abbreviations for drones
COMPARE DJI CARE vs DJI CARE Refresh DJI CARE Overview - Difference & How to activate
COMPARE all DJI Enterprise Platforms & Payloads DJI_EP-Portfolio online xls-sheet  /  PDF-printable sheet
DJI Enterprise Dealer Training, Webinars,
Workshops etc
Mail: ff@boston.dk
DJI Enterprise Marketing Portal Website Click here: require password here: ff@boston.dk

5. Drone EU REGULATIONS for legal flying - valid from 01.01.2021
 
Subject Links to websites
Drone Classes + EU rules before + after 2023 EASA-EU rules Overview site  
Rules before & after 2023 in 2 tabels on 1 PDF
NEW EU Drone Rules for hobby and recreational purpose All info in one Website  -    incl. Explaining Video
NEW EU Drone-Rules for professional operators and dronepilots All info in one Website  -    incl. Explaining Video
EU National Rules, exceptions, education, insurance, etc. Individual info: Click on flag for desired country
NEW National EU Drone-Rules in the Nordics click on your country DK - NO - SE - FI
Where to Register Drone Operators and Pilots click on your country DK - NO - SE - FI
Online Education for A1/A3 click on your country DK - NO - SE - FI