We are sorry that you have experienced problems with your ECOFlow product.
Please read these to document, which explains the aftersales policy for EcoFlow products.
EcoFlow Flow Diagram
Please always encourage the end user to save all packaging, according to the sticker found inside the outer box as shown below.
We want you to have the best service possible, so, therefore, we have made these guidelines in corporation with EcoFlow.
Please report the problem with your product directly to EcoFlow EU by email, techsupport.eu@ecoflow.com, and please 'cc' those two email addresses as well for information:
carina.hui@ecoflow.com
edmund.ye@ecoflow.com
It is essential that you elaborate as much as possible on the failure description, so please attach pictures or videos if you have any, to make it as easy as possible for the technical staff at EcoFlow EU to assist with the problem. Sometimes a problem can be solved by updating the firmware or maybe just exchanging a cable, etc., so the product does not necessarily need to be shipped back for exchange or repair.
Please write in English only.
As soon as the technical staff at EcoFlow has assessed the problem, they will return to you with a solution, either an easy fix like mentioned before with a firmware update or cable replacement, or shipping the product back to the EcoFlow service center in Germany.
Please include the RMA / service number received from EcoFlow in all correspondence regarding your repair case.
You will then have to apply for an RMA No. Please send an e-mail to rma@boston.dk with the following information:
- EcoFlow replacement certificate
- The Boston invoice no. where you have bought the unit.
- The serial no. in written text inside the email.
When you receive this RMA No. Please write that outside the box, and ship it to the address mentioned in the RMA confirmation.
You can then order a replacement unit for the end user to replace the defective one.
In case you have any questions, please contact us at rma@boston.dk
Boston Group RMA Team.
